This is so helpful, Thank you for putting this together Teknomancer!

lets put it as a Sticky!

Hey Dan,

Dont worry about anything, Ill send out an invite to your Sparxya toon as soon as I get on.
It will be for our Stonewall Legion fleet :)

If you need anything else in the future,.. another toon invite, a question about the fleet.. just plop a message down here as you did today, and we will help you out.

Gareth@GXV3

Since many players unfortunately have software client issues from time to time (crashes, won't load, poor performance), I thought it might be a good idea to compile the various ad hoc troubleshooting recommendations that are scattered throughout the forums into a one-stop shop. These tips are listed in order from easiest to most complex (and/or drastic).

Warning: wall of technobabble ahead! Follow all instructions exactly, and if you don't see what is described, skip it and go to the next step. If the instructions don't explicitly say to do something, then DON'T DO IT. Proceed at your own risk, abandon all hope ye who enter here, etc.

~~~~~

FORCE-VERIFY THE STO CLIENT

Quote by Voleron

When the launch window pops up, asking you to enter your username and password, hit the options button at the top right corner of the window.  Check the 'force verify' button and let it check all of the game files.

START IN SAFE MODE & REDUCE FILE STREAMING

Quote by GXV3

Load the launcher.. plop in your password etc... and before launch, click options..
click safe mode..
Than launch the game.
hopefully when/if the game loads to your character select screen...
click options again...
go onto the graphics tab
make sure "Reduce file streaming" is ticked ON

BYPASS ARC & LAUNCH STO BY ITSELF

The Arc client is a bandwidth and system resources hog, but the good news is that it's not needed to run the game. In Windows Explorer (Windows Key + E), look for the folder named "Star Trek Online_en" which should be inside your "Program Files (x86)\Arc" folder. You should see "Star Trek Online.exe" in there, so just right-drag a shortcut from that to your desktop, or right-click it and you can pin to either the Windows start menu or the taskbar.


UPDATE YOUR GRAPHICS DRIVERS

Windows Update is fine, but it doesn't always keep up with the latest and greatest from video card manufacturers. Sometimes just updating to the most recent version of the graphics driver will resolve display issues. Here are some driver update links for the three most common graphics display chipsets (use their auto-detect options if you don't know your video card model):

• Nvidia driver update  (GeForce, Quadro, etc.)
• AMD/ATI driver update  (Radeon)
• Intel driver update  (graphics integrated with the motherboard)

AVG ANTIVIRUS & DIRECTX 11 COMPATIBILITY PROBLEMS

On some systems, AVG Antivirus can cause problems when gaming in Windows 8 or Windows 10 (Win7 usually seems to be OK).  Consider disabling it while playing STO or replacing it with a different antivirus program.

DirectX 11 (installed in Win10 by default) is known to bug out the game on some systems. To help prevent random game client crashes, you may need to add the following Command Line in the STO launcher Options to turn off DirectX 11 and force DirectX 9 instead(see Image 4):  

-d3d11enable 0 -d3d9

Image 4
http://www.stonewallgaming.net/photos/90895

ARC/STO FULL UNINSTALL &  CLEAN REINSTALL

If all else fails, the only thing left to try is a full removal and clean reinstall of the game client.

1. Close all software that may currently be running; also temporarily disable your antivirus program if possible.
2. Open the Task Manager with CTL + ALT + DEL and make sure that the Arc stack and CrypticError.exe aren't running (right-click each entry and End Task, see Image 1). Basically, if you see an Arc or Trek icon next to it, kill it.
   
   Image 1
   http://www.stonewallgaming.net/photos/90893
3. Confirm that Arc & STO are either already uninstalled or not available for uninstall from Control Panel: (Click the magnifying glass search icon on the taskbar, then type Programs and Features in the search box. Click the icon at the top of the results list (see Image 2). Uninstall both Arc and STO if listed; if not listed, go to the next step.
   
   Image 2
   http://www.stonewallgaming.net/photos/90889
4. Open Windows Explorer (Windows Key + E) and browse to C:\Program Files (x86)\
5. Single-click the Arc folder to highlight/select it, press SHIFT + DELETE, then OK to confirm perma-deletion. Do the same for the Star Trek Online_en folder only if you see one there (you probably won't, this is only for a non-default installation).
6. Open the Registry Editor from the Windows Run box (Windows Key + R): type REGEDT32.EXE and hit ENTER. Click Yes to allow administrator access (enter Windows password if needed).
   
   WINDOWS REGISTRY EDIT WARNING: FOLLOW THESE INSTRUCTIONS EXACTLY!
   

   Per Microsoft: Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

   
   
7. Click the > sign next to HKEY_CURRENT_USER then click > again by SOFTWARE to expand the tree (see Image 3).
8. Single-click the Cryptic folder and press DELETE, then confirm.
9. Single-click the Perfect World Platform Client folder and press DELETE, then confirm.
   
   Image 3
   http://www.stonewallgaming.net/photos/90890
10. Close the Registry Editor window, then REBOOT THE PC!
11. Download & install Arc/STO from the Play For Free button at this link.

STILL BROKEN?

Some combination of the above should resolve most game client crashes and other unwanted behavior. If not, then you're probably stuck with putting in a support ticket. Good luck with that.

Hi.. I still, after three years, haven't figured out how to join a fleet ingame. The chat scares me to heaven high and I'm far too shy to contact any other fleet member if I see one, soooo.. If someone would like to invite my AoY toon to some appropriate SW fleet, I would be much obliged. I get that this is not how it is supposed to work but i have autism (really - I do) and starting a conversation with some other fleet member ingame is not an option for me; and the chat is just a chaotic mess of moving letters in my eyes. :) So, please...

Thanks in advance

sparxya@lejonbrudet

/Dan

Since it might be needed again, I compiled all of the various troubleshooting tips into a standalone post for easy reference and forum search. This stuff should really all be in one place rather than scattered around individual posts whenever someone has an issue.

TOPIC: Advanced STO Troubleshooting

Wonderful job guys!!!, I did more admin stuff and trouble shot some Roster issues with members but I did it all on Risa in my swim trunks next to all of you. LOL

Dammit, I missed it all, slept through half and then ended up busy. :c

Really good fun as always Voleron, Im sorry i missed the Trivia I always look forward to that.
My first time running the aMazing race too, well done Julian and Voleron.. I havent had a challenge that pickled my brain in a long time. so much thought and energy put into each event really impressive.

Thanks Kjel and Tom (@TedHembach) for the donations toward us having fun too!

A Great time!

Quote by SaintPlazma

Woot! Did you get tickets or do I have to spend time with my boyfriend?

this sounds strangely funny. LOL.

That was an awesome event! Really great! We enjoyed it very much, thanks to our Master Beach Party Celebrater VOLERON and his little helping hands!!! Look at the picture and see how chilling that luao was. Love and kisses!


[attachment=3618]voleron.jpg[/attachment]

Can i get a PM for my credit balance i probably have none but id like to know either way

http://www.mmobomb.com/giveaway/star-trek-online-agents-yesterday-giveaway/#

Another giveaway with starters, I'll delete some of my post later on, just wanted to make sure anyone interested will notice new links.

http://2p.com/43640566_1/Star-Trek-Online-Agents-of-Yesterday-Temporal-Agent-Starter-Packs-Giveaway-by-2Pcom-Admin.htm

https://mmos.com/giveaway/star-trek-online-agents-yesterday-giveaway

http://trekmovie.com/2016/07/06/celebrate-the-launch-of-star-trek-onlines-agents-of-yesterday-expansion-by-winning-a-free-starter-pack-from-trekmovie/

http://www.mmogames.com/gamearticles/star-trek-online-agents-yesterday-gift-pack-giveaway/

http://mmohuts.com/giveaway/star-trek-online-agents-yesterday-temporal-agent-starter-pack-giveaway/

http://www.trektoday.com/content/2016/07/star-trek-online-agents-of-yesterday-code-giveaway/

50 starters in giveaway, not much time left for signing up for this one. Enjoy.

Heading off to work, but I'll try to get you a step-by-step later today.

Since you asked me to write something so that people wouldn't think you're the only one writing here and creating spam - there you go. Though I think it's unnecessary and your posts about giveaways are awesome, not spammy at all. They don't need any more of a reaction than a warm thank you :)

Quote by Teknomancer

OK I'm also running in W10 so it should be installed under Program Files (x86)\Arc.

If it's not showing up in Control Panel (the real thing, not that useless POS called the Settings app), then you should be safe to straight up SHIFT-DEL the Arc program folder and reinstall.

As for the registry, you could launch REGEDT32.EXE and try going into HKEY CURRENT USER\Software\ and deleting the Cryptic and Perfect World Platform Client folders you should find there prior to launching the reinstall.

Of course if you're not comfortable hacking the registry, then DON'T. But if you choose to do what I listed above, make sure to reboot the PC before attempting the reinstall.

Is there any way to break this down into a number of little steps, complete with screenshots? Honestly, a lot of what you wrote reads like gibberish to me because I'm that untechnical.

Three new links, all available in first post.


http://venturebeat.com/2016/07/07/gamesbeat-giveaway-star-trek-online-temporal-agent-starter-packs/

http://raptr.com/store

http://holosuitemedia.com/tiefeedbackgiveaways2016/

You know I will be there! I can't wait to put all your surfing prowess to shame... Just kidding, I don't know how to surf.

Looking forward to the fleet getting together again Tomorrow/Today!!
Ill just be back from work in time to catch half of the events yay!

OK I'm also running in W10 so it should be installed under Program Files (x86)\Arc.

If it's not showing up in Control Panel (the real thing, not that useless POS called the Settings app), then you should be safe to straight up SHIFT-DEL the Arc program folder and reinstall.

As for the registry, you could launch REGEDT32.EXE and try going into HKEY CURRENT USER\Software\ and deleting the Cryptic and Perfect World Platform Client folders you should find there prior to launching the reinstall.

Of course if you're not comfortable hacking the registry, then DON'T. But if you choose to do what I listed above, make sure to reboot the PC before attempting the reinstall.